It has been over three months since we launched the Password Update Campaign. The goal of the campaign is encourage players to change their account passwords more frequently to keep the password safe from account theft and phishers. As we pass the three month mark, players are again reminded and encouraged to change their password. The password change is optional. If you choose to change your password when prompted you will be reminded again in 3 months. If you choose not to change your password you will be reminded every month until you do decide to change it.

Again, the password change is optional but we encourage all players to change the password to their accounts when prompted. Account security starts with you. Please keep your account safe by not sharing your information and being wary of potential scams.

Thank you.

We will be performing routine server maintenance on June 1st. During this period, all games will be unavailable. This maintenance will last approximately 7 hours.

Thank you for your patience, and we apologize for the inconvenience.

-Time-
Pacific: 10:30 PM ~ 5:30 AM, Tuesday, June 1st, 2010
Eastern: 1:30 AM ~ 8:30 AM, Wednesday, June 2nd , 2010

-What-

The following games will undergo maintenance:
•    All Games
•    Forums
•    Website
•    Billing (Purchase of NX Cash/Redemption of NX Cash Codes)

-The Nexon Team –

We will be performing routine server maintenance on June 1st. During this period, all games will be unavailable. This maintenance will last approximately 7 hours.

Thank you for your patience, and we apologize for the inconvenience.

-Time-
Pacific: 10:30 PM ~ 5:30 AM, Tuesday, June 1st, 2010
Eastern: 1:30 AM ~ 8:30 AM, Wednesday, June 2nd , 2010

-What-

The following games will undergo maintenance:
•    All Games
•    Forums
•    Website
•    Billing (Purchase of NX Cash/Redemption of NX Cash Codes)

-The Nexon Team –

After several months of beta testing, we have decided to close the iTCG Online service effective Thursday, June 10. This was a difficult decision. The closing was based on multiple factors including the ability to deliver new content regularly, and structural changes at Nova Studios, the game’s developer. Based on these criteria, we felt that we could not deliver a satisfactory experience, which was the key factor in our decision.

Nexon America and the iTCG development team are truly grateful to the many beta testers who played the game throughout its beta test. Your efforts have been invaluable.

As a thank you, Nexon America will give iTCG beta testers a number of bonus items including 10,000 iTCG points to purchase booster packs to enjoy the game until June 10. Everyone who registered for iTCG before May 25th and signs up for PopTag! between May 25th and June 6th is eligible to receive 1,000 NX and a free gift in PopTag!, our water-balloon based action game.

And of course, there are many more Nexon games to check out as well.

Once again, we thank the iTCG beta testers for playing our first online Flash game. We’ve gained so much knowledge and experience from our beta test of iTCG, and we’re working to bring even more exciting online games to life in the future.

Sincerely,
The iTCG team

We will be performing a routine maintenance on all game servers on May 25th. During this period, all games servers will be unavailable. This maintenance will last approximately seven hours.

Thank you for your patience, and we apologize for the inconvenience.

-Time-
Pacific: 10:30PM ~ 5:10 AM, Tuesday, May 25th, 2010
Eastern: 1:30AM ~ 8:10 AM, Wednesday, May 25th, 2010

-What-

The following will be unavailable at this time:

•    All Game Servers

]]> http://www.top1news.com/8009/server-maintenance-may-25th-1030pm-pdt/feed/ 2 http://www.top1news.com/7780/login-server-maintenance-may-14th-from-10pm-12am-pdt/ http://www.top1news.com/7780/login-server-maintenance-may-14th-from-10pm-12am-pdt/#comments Mon, 17 May 2010 07:07:45 +0000 admin http://www.top1news.com/7780/login-server-maintenance-may-14th-from-10pm-12am-pdt/ Dear Card Players,

We will be performing maintenance for our login servers for all games on Friday, May 14, from 10pm to 12am Pacific (1am to 3am Eastern). The login servers will be offline during this time, but players who are already in-game will not be affected. Following this maintenance, some players who have not logged in recently may be asked to re-verify their accounts.  

-TIME-
Pacific: 10PM – 12AM, Friday, May 14, 2010
Eastern: 1AM – 3AM, Saturday, May 15, 2010

-WHAT-
Login server maintenance

We will provide updates during the maintenance as needed. Thank you for your patience, and we apologize for the inconvenience.

-The Nexon Team-

]]> http://www.top1news.com/7780/login-server-maintenance-may-14th-from-10pm-12am-pdt/feed/ 0 http://www.top1news.com/7615/a-bouquet-for-mom-free-nx-for-you/ http://www.top1news.com/7615/a-bouquet-for-mom-free-nx-for-you/#comments Fri, 07 May 2010 16:32:48 +0000 admin http://www.top1news.com/7615/a-bouquet-for-mom-free-nx-for-you/ She held you, she loved you, she supported you when you were just taking your first steps into a virtual world and could barely move a mouse. Isn’t it time you showed her how much you loved her with a beautiful bouquet of flowers this Mother’s Day?

Nexon’s Marketing partner Peanut Labs has an amazing offer for Nexon game players. Just surprise Mom with an arrangement from FTD and she gets a FREE subscription to Better Homes and Gardens. Even better, you’ll walk away with a cool 11,250 NX to spend on iTCG Online.

Mom knows you love her and you get to justify her pride by becoming a better gamer. Can’t ask for a nicer Mother’s Day gift than that!

Get the details here!

We will be performing a routine maintenance on all game servers on May 4th. During this period, all games will be unavailable. Additionally, web services may experience brief lapses in service. The maintenance will last approximately 7 hours.

Thank you for your patience, and we apologize for the inconvenience.

-Time-
Pacific: 10:30 PM ~ 5:30 AM, Tuesday, May 4, 2010
Eastern: 1:30 AM ~ 8:30 AM, Wednesday, May 5, 2010

-What-
The following will be unavailable at this time:

• All Game Servers

-The Nexon Team –

iTCG Online will be going through
a scheduled maintenance on Tuesday, April 27th, 2010 starting at 10:30pm
PDT.

The game will be unavailable during this
time.

Pacific: Tuesday, April 27th, 2010, 10:30 PM ~
7:00 AM

Eastern: Wednesday, April 28th, 2010, 1:30 AM
~ 10:00 AM
 

We thank you for
your support!

-Card
Masters-

Attention college students,

Nexon Game Cards are now available at your school’s campus
bookstore. Pick up a textbook, grab a sweatshirt for the family back home, and
while you’re at it, buy a Nexon Game Card to get the most from your favorite
Nexon game. Nexon has partnered with Barnes & Noble to deliver Nexon Game
Cards to college campuses nationwide.

Check to see
if your school is on the list!

The support ticket system is temporarily inaccessible. We are actively working to bring the system back online. We apolgize for the inconvenience, and we hope to bring the ticketing system back online as quickly as possible.

Thank you for your patience,
The Nexon Team

If you are having difficulties, please clear your Internet brower’s cache and try again.

To clear the cache, please go to the following location according to your Internet browser.
• Internet Explorer: Tools -> Delete Browsing History
• Firefox: Tools -> Clear Recent History
• Chrome: Customize and control Google Chrome (marked by a wrench icon) -> Options -> Under the Hood -> Clear browsing data

After clearing the cache, please restart your Internet browser and try connecting to iTCG again.

There have been players who were not able to log in to iTCG due to Error Code 1002.
This problem is now fixed.
Please try logging into the game after clearing cache.

Thank you for your patience and support.

Sincerely,
Card Masters

We wanted to address you today about Nexon’s efforts to fight online hacking and improve online safety for all Nexon gamers.

The importance of online security gained national attention following Google’s revelation that their Gmail service was hacked in China. Since then, no less than 36 companies have come forward, and detailed similar problems that they have faced. As an online game company, one of Nexon’s most important missions is protecting player accounts from theft. This is a common goal shared by every online company, and achieving this goal is an ongoing fight to protect our players.

At the end of 2009, we received increased reports of accounts being compromised. While we have said little about this publicly, we have been aggressively investigating and fighting this issue and the groups behind it on multiple fronts. In order to maintain the effectiveness of these efforts, we cannot provide much detail, but we would like to share with you some of the progress we have made so far.

First and foremost, our customer support team has been working to provide relief for people who have been affected by a recent account compromise issue. Once we have more details to share, affected players who have submitted a support ticket will be contacted individually by our support team. We are very thankful to our players who have been patient during this ongoing process. Our goal is to provide more updates as we further develop our relief program.

We have also taken the following steps to improve players’ online safety:
• Enhanced the security of our technological infrastructure. This includes, but is not limited to, aggressive blocking of IP addresses originating from areas outside our service region.
• Stepped up legal enforcement efforts against malicious online users and organized groups both foreign and domestic. We’re currently working very closely with law enforcement personnel in multiple countries across our service area and are actively pursuing criminal and civil cases against hack site and private server operators who are in violation of national and international laws.
• Improved online safety features to help our players safely visit not just our websites, but all websites across the Internet. In just one example, we recognized that many people were using the same login credentials across multiple websites. In order to address that issue, we recently initiated a password update campaign to encourage all of our players to update their passwords regularly.

In other areas, we are committed to improving our customer support. We revamped the Nexon Support website, upgraded our ticketing system, and launched the Nexon Knowledge Base to help players find the answers they need faster. Within our games, we are integrating a new spam and language filters to fight advertising and inappropriate comments.

We have also put more emphasis on our community outreach efforts. Most recently, we launched Facebook pages, actively engaged with our forum community, and increased our general communications both about the games and especially during maintenances in order to keep you informed.

It has been almost five years since Nexon America opened its doors and we are humbled and truly appreciative of the support and devotion shown by the dedicated fans of all of Nexon’s games. You are the lifeblood of Nexon America, and we can’t thank you enough. We look forward to many more years of enjoyment and safety on the Internet.

On behalf of all of us here at Nexon, thank you again.

The Nexon Team

If you are having difficulties, please clear your Internet brower’s cache and try again.

To clear the cache, please go to the following location according to your Internet browser.
• Internet Explorer: Tools -> Delete Browsing History
• Firefox: Tools -> Clear Recent History
• Chrome: Customize and control Google Chrome (marked by a wrench icon) -> Options -> Under the Hood -> Clear browsing data

After clearing the cache, please restart your Internet browser and try connecting to iTCG again.

We will be undergoing a short maintenance for our login server, and the game servers will not be affected. The maintenance will last approximately 15 minutes and some players may experience login difficulties on our websites and games during that time. Please try back in 10-20 minutes if you do encounter these issues. Thank you.

-Time-
Pacific: 10PM to 10:15PM, March 17, 2010
Eastern: 1AM to 1:15AM, March 18, 2010

Please be aware that we will be performing a server-wide maintenance on Tuesday, March 16, starting at 10 PM Pacific / 1 AM Eastern and will last approximately 3 hours.  During this time, game servers will be offline, and the website may be temporarily unavailable. We will work to complete this process and bring the servers up as soon as possible.

IMPORTANT CHANGE IN MAINTENANCE POLICY: Previously, it has been our policy to conduct a few very extended maintenances to accomplish a large set of tasks. We’ve changed our policy to perform weekly 4-8 hour maintenances, with the benefit that we are able to complete maintenance procedures within the allotted time slot. We hope this change allows players to plan around maintenance days (late Tuesday night, early Wednesday morning) more effectively.

Thank you for your patience and understanding.

 -Time-

Pacific: 10:00 PM ~ 1:00 AM, March 16th, 2010

Eastern: 1:00 AM ~ 4:00  AM, March 17th, 2010

 
-What-

The following will be unavailable at this time:

 ·         All game servers

-The Nexon Team-

In order to adjust our servers for Daylight Saving Time, we will be performing a brief maintenance on Sunday, March 14th, 2010.

Please note that the game servers will be down for the listed times. These times are NOT in Daylight Saving Time and, as of March 14th, you will need to add 1 hour to each time listed.

Thank you for your patience.

-Time-  

o   Pacific: 1:30AM – 3:30AM

o   Eastern: 4:30AM – 6:30AM

-What-

The following will be unavailable at this time:

·         Game Servers

-The Nexon Team –

Please be aware that, as part of a network-wide maintenance, all games and web features will be unavailable on March 2nd starting at 10 PM Pacific /  1 AM Eastern.  This will affect the ability to access all of our games, as well as our website. The maintenance should last approximately 11 hours.

We apologize for this inconvenience and appreciate your patience at this time.

-Time-
Pacific: Tuesday, March 2, 10:00PM – Wednesday, March 3, 9:00AM
Eastern: Wednesday, March 3, 1:00AM – Wednesday, March 3, 12:00PM

-What-
The following will be unavailable at this time:
 *All Nexon Games
 *All Nexon Web sites and services
 *NX Cash services

-The Nexon Team-

On Wednesday, February 24th Nexon initiated a Password Update Campaign that worked to strengthen safety for all of our players. This maintenance cycle lasted longer than anticipated. We would like to take this opportunity to thank all our players for their patience and understanding.

We understand that players may have missed out on potential play time due to the extended maintenance and we would like to compensate you by charging your account with 300 iTCG Points during our next maintenance.

Thank you again and we’ll see you in game.

-Card Masters-

The Nexon Team

===========================================

Attention Nexon players,

We will hold a maintenance for the Nexon login servers across all websites including the forums tonight. During that time, players who attempt to log in using their Nexon ID will be unable to do so. The game servers will not be affected and players who are in game during the maintenance will be able to continue playing. The maintenance will run from Wednesday, Feb. 24 at 1:15AM till 9:00AM Pacific (4:15AM to 12:00PM Eastern), and last approximately 7 hours and 45 minutes.

Servers
Login Servers

Maintenance Time
Pacific: Wednesday, Feb. 24, 1:15AM to 9:00AM
Eastern: Wednesday, Feb. 24, 4:15AM to 12:00PM

We apologize for the inconvenience and thank you for your patience as we improve our service.

The Nexon Team

Thanks for playing iTCG Online, and we’ll see you online!

The Nexon Team

Maintenance Summary

-Server: Game servers and Website unavailable
-Time:
   Pacific: Saturday, February 20, 2010, 12:00AM – 3:00AM
   Eastern: Saturday, February 20, 2010, 3:00AM – 6:00AM

Thank you for your patience, and we hope to finish these procedures quickly.

The Nexon Team

We have been receiving reports regarding players unable to connect to the game from being stuck on the loading screen. As of this morning, we applied a fix for the loading issues through a short maintenance that required no downtime.  If you have been having experiencing the mentioned issues, please clear your Internet browser’s cache, restart the browser, and try logging in again. You should be able to connect to the game.

Thank you for your patience.

Sincerely,

Card Masters

Nexon Support Site Now Live

The Nexon support site update has been concluded. Nexon’s
support site – support.nexon.net – is now live and accepting player tickets and
inquiries.

Please not that if you see any unusual characters or
artifacts on your screen, this may be a result of your browser’s encoding
setting. To resolve this, please follow these steps:

In your Internet browser:

Look for the “Encoding” or “Character Encoding” menu,
usually found under the View menu. Set the encoding option to “Unicode
(UTF-8).” Make sure the refresh the page once you are done. Thank you for your
patience during this process!

-         
Nexon team - 

Support Site Maintenance

Affects: Nexon Support Site

Time:
                Pacific: Tuesday, Feb. 9, 8:00PM – Wednesday, Feb. 10, 8:00PM
                Eastern: Tuesday, Feb. 9, 11:00PM – Wednesday, Feb. 10, 11:00PM

Once the support site is brought back live, players will be able to access their currently open tickets, and create new tickets, but will not have access to previously closed tickets, as we migrate our ticketing system to a new solution.

Thank you for your patience during this maintenance,
The Nexon Team

The beta process can be a bumpy road. As a token of our appreciation during the second beta for all your hard work, we’re awarding 300 iTCG points to all current beta players. Your testing, feedback and suggestions are important aspects of making iTCG Online a great game. Give yourself and your friends a round of applause. You deserve it.

Sincerely,
Card Masters

Note: You will receive the 300 iTCG points after tonight’s update.